Trucking Service Solution (“we”, “our”, “us”) operates truckingservicesolution.com (“the Site”), a directory connecting truckers and fleet operators with service providers. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using the Site you agree to the practices described below.
Information We Collect
We collect the following categories of information:
- Account information. When you register or claim a listing we collect your name, email address, business name, business phone, and password (hashed).
- Listing content. Business profile details you submit — address, hours, services, photos, descriptions — which appear publicly on the Site.
- Reviews and ratings. Text, star rating, and the display name you choose when submitting a review.
- Contact form submissions. Name, email, and message body sent through forms on the Site.
- Payment information. When you subscribe to a paid plan, payment details are collected and processed by Stripe or PayPal. We do not store full card numbers on our servers.
- Technical data. IP address, browser type, device type, referrer URL, pages viewed, and timestamps — collected automatically by our web server and security tooling.
- Cookies and similar technologies. See “Cookies and Tracking Technologies” below.
How We Use Information
- To operate the Site, create and maintain accounts, and publish listings.
- To process subscriptions and payments through our payment partners.
- To deliver transactional email — account confirmations, password resets, listing notifications.
- To respond to questions you send through the contact form.
- To protect the Site against abuse, fraud, spam, and unauthorised access.
- To improve usability and content based on aggregated, non-personal usage patterns.
- To comply with legal obligations.
Cookies and Tracking Technologies
We use a small number of cookies and similar technologies:
- Session cookies set by WordPress and the ListingPro theme to keep you signed in and remember preferences during your visit.
- Security cookies set by Wordfence to detect and block suspicious activity.
- Functionality cookies remembering map view state, search filters, and similar UI preferences.
You can disable cookies in your browser settings, but parts of the Site — sign-in, saved searches, and submission forms — may not work correctly without them.
Third-Party Services
We rely on a small set of third-party services to operate the Site. Each operates under its own privacy policy:
- Stripe and PayPal — process subscription payments.
- Google Maps — renders maps and supports location autocomplete.
- Google reCAPTCHA — protects forms from automated abuse.
- Post SMTP / Gmail — delivers transactional email.
- Wordfence — web application firewall and login protection.
- DigitalOcean — hosts our database and application servers.
User-Generated Content
Listings, reviews, and comments you submit are public by design. Anything you publish on a listing or in a review can be seen by anyone visiting the Site and may be indexed by search engines. Do not include sensitive personal information in publicly submitted content.
Data Sharing and Disclosure
We do not sell personal information. We share data only with:
- Service providers listed above, strictly to operate the Site.
- Law enforcement or regulators when required by valid legal process.
- A successor entity in the event of a merger, acquisition, or asset transfer.
Data Retention
Account and listing data are retained for as long as your account is active. Inactive accounts may be archived or deleted after 24 months of inactivity. Transactional records (invoices, payment receipts) are retained as required by applicable tax and accounting law. Contact-form submissions are kept for up to 12 months for support and abuse prevention.
Your Rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you.
- Correct inaccurate information.
- Request deletion of your personal information (“right to be forgotten”).
- Export your data in a portable format.
- Object to or restrict certain processing activities.
- Withdraw consent at any time, where processing relies on consent.
To exercise any of these rights, contact us using the details at the bottom of this policy. Logged-in users can also request data export or erasure from inside their account dashboard.
Children’s Privacy
The Site is intended for users aged 18 and over. We do not knowingly collect information from children. If we learn that we have collected information from a child without parental consent, we will delete it.
International Data Transfers
The Site is operated from servers located in the United States. If you access the Site from outside the United States, your information will be transferred to, stored, and processed in the United States or in any other country in which we or our service providers maintain facilities. By using the Site you consent to this transfer.
Security
We protect your information with industry-standard measures: HTTPS encryption in transit, hashed and salted passwords, a web application firewall (Wordfence), rate-limited authentication, and limited access controls on our infrastructure. No system is perfectly secure; we recommend using a strong, unique password and enabling two-factor authentication where available.
Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be announced on the Site. The “Last updated” date at the top of this page always reflects the most recent revision.
Contact Us
Questions, requests, or complaints about this Privacy Policy can be sent to contact@truckingservicesolution.com or via our contact page.